Return & Refund Policy
(Last Updated on 10/15/2024)
We value your experience and satisfaction. Under certain conditions, we offer a 30-day free return service for any LINSY HOME products. We also provide a 3-year limited warranty (Please visit【https://www.linsyhome.com/pages/linsy-home-warranty-policy】for detailed information).
If you want to return the product(s) to us for refund or exchange, please read the following guidelines:
- REQUIREMENTS
①To cancel the order(s), or request a return for a refund or exchange, please contact us at【service@linsyhome.com】 for proceeding instructions and help. It will take a period of time to process your request. It is recommended that you contact us as soon as possible for an in-time approval.
②You can cancel the order(s) and request a refund or request to change the order(s) without any charge if your request is approved before the delivery begins. In this case, you are allowed to claim a full refund if your order(s) were successfully canceled.
③All item(s), which is/are not in any non-returnable circumstances, can be returned for refund or exchange within 30 days of receipt. Warehouse return is free. You can return the package(s) to our return address by yourself. Otherwise, you are responsible for the return shipping cost. In addition, you have to pay the shipping fee and bear a RETURN CHARGE* if the package(s) has been opened and the original packaging is not intact, even if the item(s) remain unassembled, undamaged, and resalable.
④You will be requested to provide some information about your order(s) by email to start the return process, including but not limited to your order number; if you've already unpacked the item(s), photos of the item(s) that are clear enough for us to determine its status; if you keep the package intact, photos of the original cartons boxes with sealed labels that show the item(s) are unassembled, undamaged, resalable, and with original packaging; numbers of pieces that you would like to return; your unambiguous request for refund or exchange; if you request for an exchange, the color or size that you would like to exchange; and the reasons why you request a return (e.g., you don’t like the color; the size doesn’t fit your house, the item(s) is damaged due to the delivery, etc.).
⑤We will approve the return, and designate the return address by email after we have received and inspected the returning item(s). We do not accept any return without our approval in advance.
- THE RETURN ADDRESS
Warehouse address: 35 E Park Dr, Westampton, NJ, 08060.
*We do not accept returns without prior notice and approval. If you return the item(s) without our approval, we may not accept your return and you will bear the risk of shipping costs incurred as a result of our refusal to accept the return.
- EXCEPTIONS
The customer is not responsible for the return shipping cost if the item(s) meets the following criteria:
①Defective item(s) that is damaged, broken, or stained upon receipt.
②The size or color of the item(s) received is inconsistent with the order (not personal subjective feeling).
- RETURNCHARGERATE AND EXTRA SHIPPING FEE
| Status of the Order(s)/Item(s) | Return Charge Rate | Shipping Fee |
|
Order(s) canceled before shipping |
0 | 0 |
|
Order(s) canceled while in transit |
0 |
The customer is responsible for the return shipping cost |
|
Order(s) not rejected due to damage to the outer packaging, or order(s) that have been received but the package remains unopened |
0 |
The customer is responsible for the return shipping cost |
|
The Package(s) that has been opened but contain item(s) that are unassembled, undamaged, resalable, and in their original packaging |
0 |
The customer is responsible for the return shipping cost |
|
The package(s) has been opened, and the original packaging is not intact; however, the item(s) remain unassembled, undamaged, and resalable |
10% of the actual payment amount of the order(s) |
The customer is responsible for the return shipping cost |
- NON-RETURNABLE CIRCUMSTANCES
We will not accept returns in the following situations:
|
1 |
Request for return without sufficient required information (eg. proof of purchase). |
❌ |
|
2 |
Item(s) has been received beyond the 30-day return period. |
❌ |
|
3 |
Items marked “Non-Returnable” on the sales page and clearance items. |
❌ |
|
4 |
Item(s) has been assembled. |
❌ |
|
5 |
Small cuts, scratches, or damage to the item(s) caused by improper unpacking, installation, cleaning, and other reasons not caused by the seller or the delivery. |
❌ |
|
6 |
Cracks in item(s) caused by random placement. |
❌ |
|
7 |
Discoloration and decay of wood due to abnormal use such as long-term exposure to direct sunlight and water immersion. |
❌ |
|
8 |
Items contain damage caused by misuse, negligence, intentional behavior, and accidents. |
❌ |
- REFUND
Please note that your total refund amount is subject to website discounts. The value of the coupon code will be deducted from the refund. Once the item(s) arrives back at the warehouse for inspection, the refund process will begin.
We can credit back the refund to your original payment method or return the amount via other payment platforms. Any associated RETURN CHARGE and EXTRA SHIPPING FEE will be deducted from the refund amount.
For credit card refunds, we will start the refund process once we receive the returning item(s) at our warehouse. The refund date depends on the bank processing cycle, which normally takes 10 business days.
For all other refund methods, it takes up to 2 weeks for us to fully process your return and issue your refund.
To check the status of your refund, please visit the 【Account-History Orders】 page.
7. Processing Time
The following sections describe the processing time required for returns and refunds.
①For requests for return and refund, we will generally reply within 3 business days after receiving your requests. The processing time depends on when you could provide sufficient required information. Approval will be granted generally within 3 business days once sufficient required information is provided.
②For exchanges, the processing time is generally within 2-3 business days of receipt of the returned item(s), depending on stock availability.
③For refunds, the processing time is generally within 10 business days of receipt of the returned item(s). But the time when you actually receive the refund in your account depends on the payment method.